ONLINE STORE POLICIES
ORDER FULFILLMENT
SHIPPING & HANDLING
RETURN POLICY
SALES TAX
FORMS OF PAYMENT
OUT OF STOCK ITEMS
MERCHANDISE SHIPPING
TRACKING YOUR ORDER
CONTACT US
TERMS OF USE
LEGAL INFORMATION
ORDER FULFILLMENT
Once the order is placed, a business day is needed for e-commerce approval and the arrival of merchandise may be the next 4 to 10 business days. Items are not guaranteed, if an item is sold out the customer will be notified immediately via email or telephone. Standard delivery orders will be shipped via United Parcel Service. You will receive an email with the UPS tracking number and expected date of delivery.

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SHIPPING & HANDLING
The chart below shows our delivery rates within the United States (sorry, we do not ship to PO boxes). For delivery outside the United States, please contact our customer service department with your inquiries. *Rates may change without notice.

United States Shipping Rates are as follows:
ORDER TOTAL UPS GROUND UPS 2ND DAY UPS NEXT DAY
$0 - $50.00 $10.00 $23.00 $42.00
$51.01 - $75.00 $11.00 $27.00 $42.00
$75.01 - $100.00 $12.00 $32.00 $47.00
$100.01 - $200.00 $13.00 $35.00 $57.00
$200.01 - $500.00 $17.00 $45.00 $62.00

Prices above are for shipping within the continental United States.
Someone must be available at this address to accept your delivery
Monday - Friday 9am - 6pm.

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RETURN POLICY
  • If you are not entirely satisfied with your purchase we will gladly accept returns.

  • Returns and exchanges for online orders only are accepted on merchandise within 21 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels.

  • All sale items and accessories are a final sale.

  • PLEASE NOTE: Shipping and handling charges are non-refundable.

  • Online purchases MUST be returned to the address below and may not be returned to Katherine’s store location. Katherine’s store location purchases must be returned to place of purchase for exchange or store credit.

  • Please include the provided Return/Exchange Form (download PDF) and a copy of your receipt.

  • Your approved return will not be processed until we have received your original order.

  • Your original credit card used for purchase will be credited less shipping charges.
    Please send returns to:

    Katherine’s
    Attention: Returns
    100-A Main Street
    Manasquan, NJ 08736

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SALES TAX
Sales tax of 7.0% is applied to orders where shop-katherines.com has a physical presence, which is New Jersey.

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FORMS OF PAYMENT
We accept Visa, MasterCard, American Express, and Discover.

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OUT OF STOCK ITEMS
Although we make every effort to keep sufficient stock of items listed on our site, sometimes we will sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail or by phone. Any changes will be reflected in your order total.

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MERCHANDISE SHIPPING
You will receive two emails after your order has been place: The first confirms that your order was received and accepted and the second confirms that your order was shipped and will be accompanied with a UPS tracking number.

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TRACKING YOUR ORDER
A tracking number will be sent to you with the second email that your order has been shipped. To check the status of your order please visit www.ups.com and enter your tracking number. Please note: Orders placed will be shipped within 1 to 2 business days after receiving.

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CONTACT US
Email: shop@shop-katherines.com
Locally: 732.528.1099
Fax: 732.528.1044
Mail: 100-A Main Street, Manasquan, NJ 08736

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TERMS OF USE
By accessing, browsing and/or using this web site, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Return and Exchange Policy, and you agree to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use our web site.

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LEGAL INFORMATION
©2008 katherine’s. All rights reserved. shop-katherines.com is a Trademark of Katherine’s Boutique. All other trademarks, photos, product names, and company names and logos appearing on the shop-katherines.com web site are the property of their respective owners.

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