Returns

Returns/Exchanges

How do I return something I bought online?

  • For a full refund on your order, mail it back to us with original invoice within 14 days of delivery.
  • Please mail to:
    Katherine’s: RETURNS
    100 – A Main Street
    Manasquan, NJ 08736
  • We can only offer refunds for unwashed and unworn items in the original packaging with original invoice.
  • Important Notes: Items received outside of the 14 day period will be returned without a refund.
  • At this time we do not provide free shipping on returns.

When will my refund for a return be processed?

  • Please allow 3-5 business days for your return to be processed upon arrival.
  • Online refunds are issued to the original form of payment and usually take 3-5 business days to show. You will receive an email from us confirming your return.

I purchased some shoes that I would like to return, but I don’t have the original box, how do I return them?

  • All shoes must be returned in their original shoe box and placed inside an additional protective shipping package. Any damage to the original shoe box will result in a 15% lower refund.

How do I return something I bought in store?

  • Come in during our store hours to return any item for in store credit or exchange within 10 days of original purchase.
  • We can only offer refunds for unwashed and unworn items with tags and receipt.

How do I exchange an item if I purchased it online?

  • With the nature of our store, we cannot guarantee an exchange by the time we receive your return. If you would like a different color, size, or different item, please purchase the correct item before returning the original.

I received an item and it was damaged, how do I get a replacement?

  • All damaged items must be reported within 5 days of delivery to be eligible for free return shipping and a refund or replacement.
  • Please provide a photo and description of the damage on the product in an email to shopkatherines@hotmail.com with the subject:
    Order #_ _ _ _ _ _ DAMAGED

Can I return something I bought on sale?

  • All sale items are final sale. Sale items received will be returned without a refund.
  • This does not include items on sale for promotional events.

Items that Can not be returned:

Intimates, hosiery, candles, diffusers & cosmetics are FINAL SALE.

We will not accept returns without original receipt.

Online purchases may be returned in person to Katherine’s, but will be eligible for STORE EXCHANGE or STORE CREDIT ONLY.

*IN STORE PURCHASES CAN BE RETURNED FOR STORE CREDIT ONLY*